Application and Product Support
| After a successful Software Rollout, Application and Product Support has to be ensured. Within Application Support, the IT end user perspective is to be combined with the operations’ and project point of view. Requirements that arise out of ITIL have to be taken into consideration as well as experiences of product support during the next IT project. | Your company’s Product Support includes the functions of call centres, service lines and service level agreements. There is no-one that knows your new IT product better than the Project Management, Requirements Team and the Testing and User Acceptance personnel involved in your solution rollout. corporate quality develops and implements a support concept by training and involving the relevant personnel in co-operation with you. |
 |
|||
 |
|
||||
