Change Management
| Process improvement focuses on providing new procedures, tools and templates. Frequently, change processes are not taken into consideration, which is an aspect often responsible for the failure of Software Process Improvement Projects. It is critical therefore, to define clearly how the process changes will be implemented in an organisation, in order to reap the full benefits. Concepts such as “Continuous Improvement Process” (CIP), “Kaizen” and “Quality Circles”, all discuss components such as “Knowledge Supply”, “Change Agents”, “Feed Back” mechanisms, “Motivation and Incentive Measures”. | corporate quality works together with you and contributes to your understanding of existing change processes, enhancing the implementation of optimised change processes, resulting in improved procedures for your IT organisation. |  |
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